Frequently Asked Questions
Are there any fees associated with Grand Lux Cafe Gift Cards?
No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and for shipping. eGift Cards are sent via email and incur no shipping charges.
Do you charge sales tax on gift cards?
There is no sales tax charged on gift cards.
Can I change the value of a Gift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of a Gift Card?
You may not return or cancel your Grand Lux Cafe Gift Card or eGift Card. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.
What forms of payment do you accept?
We accept the following forms of payment: VISA, MasterCard, American Express, Discover and PayPal.
We do not accept payment by cash or check.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
Do you accept credit cards with a billing address outside the U.S.?
We can only process credit cards with a billing address within the U.S., except New Mexico. We are unable to process credit cards with an APO or FPO military address, U.S. Territories or any other addresses outside the U.S., with the exception of Puerto Rico.
Can I purchase Grand Lux Cafe gift cards using Grand Lux Cafe gift cards I already have?
No. Grand Lux Cafe gift cards may not be used to purchase other Grand Lux Cafe gift cards and balance transfers between Grand Lux Cafe gift cards are not allowed.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as GRAND LUX CSTAR GFTCRD.
When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
Am I limited in the value of Gift Cards I may purchase?
Yes. Any single Gift Card may not exceed 500 dollars ($500) in value and any individual purchaser (other than a business to business transaction) may not purchase more than Two Thousand Dollars ($2,000) worth of Gift Cards in a day.
May I purchase a Gift Card over the phone?
Phone orders are unavailable at this time. Gift Cards may be purchased online or at any of Grand Lux Cafe restaurants nationwide.
When will my recipient receive their Gift Card?
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
Plastic Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days.
What are the shipping options?
eGift Card: eGift Cards will be sent via email. Please see the "eGift Cards" section below for more about eGift Cards.
Plastic Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process order.
How do I check my order status and delivery?
If your Gift Card shipped via USPS First Class, there is no tracking information available. If your Gift Card shipped via UPS Ground or UPS 2 Day, you will receive an email with a tracking number once the Gift Card ships, with which you may access the current shipping status of your gift.
Where can I ship my order?
Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Receiving & Redeeming
Where can I use my Gift Card?
You can use your Gift Card at any Grand Lux Cafe restaurant.
When does the Gift Card expire?
There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my Gift Card after I've spent the full value?
Gift cards are not reloadable online at this time. Plastic gift cards are reloadable in Grand Lux Cafe restaurants.
How do I check the balance on my gift card?
You can check the balance on your gift card by calling 1-888-464-0359, 24 hours a day, 7 days a week.
I received a gift card that reads "With Our Compliments" on it. What is the difference between this complimentary gift card and a regular gift card?
Complimentary gift cards are given out by Grand Lux Cafe free of charge for various reasons. It cannot be resold, cannot be used to pay for gratuities or alcohol, and is not redeemable for cash.
What exactly does the recipient receive when I send an eGift Card?
an eGift Card is an electronic Gift Card that is sent via email or Facebook Connect. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email or Facebook post goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
How do you prevent the eGift Card email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
Do I need to print my eGift Card in color? Do I need a special printer?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
What if someone makes a copy of my printed eGift Card?
We utilize commercial industry standards to prevent fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Who should I contact if I have a question or problem with my order?
Please contact Customer Support via email at email@example.com or by phone at 866-296-7936 from 8:00 AM to 8:00 PM EST, seven days a week. If you have a Gift Card number or order number, please be sure to have it available so that we may better assist you.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
What if I lose my Gift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact Customer Support immediately. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
What are the terms and conditions for Grand Lux Cafe Gift Cards?
Who is CashStar?
CashStar is a Maine-based company specializing in Digital Gifting that allow consumers and businesses to securely order and send Gift Cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Grand Lux Cafe Gift Cards, powered by CashStar.